At Waygo, we want you to be completely satisfied with your purchase. If you’re not happy, we’ll do our best to make it right.

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, unwashed, and in original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Clearance or sale items

• Personalized or customized products

• Items damaged due to customer misuse

How to Return

1. Email support@waygo.sbs with your order number and reason for return.

2. We will provide return instructions and the return address.

3. Customers are responsible for return shipping unless the return is due to our error.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is caused by our mistake.

Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 7 days of delivery. Provide photos, and we will arrange a replacement or full refund.